Agile PMO Transformation Masterclass for Instructors

Welcome to the foundation of your journey as an Agile PMO instructor. In this module, we'll focus on developing the core skills that separate good trainers from exceptional ones. You'll learn how to truly listen to your learners, building genuine connections through techniques like the GROW model that help you understand their unique challenges. 

We'll work on developing your authentic teaching presence – finding your voice, using purposeful silence, and aligning your body language with your message. Most importantly, you'll discover how to structure information in ways that respect how the human brain actually learns, creating those "aha!" moments for your students without overwhelming them. By the end of this module, you'll have practical tools to connect with any audience and deliver content that truly sticks.

Sub-Topics 

• Foundational coaching      competencies including active listening and empathy
• Techniques for building trust      and assessing learner needs through structured questioning frameworks      (e.g., GROW model).
• Developing Signature Presence      and non-verbal communication alignment
• Cognitive Load Optimization and      designing cumulative "learning layers"

In this module, we move beyond theory to explore how successful PMOs are built in the real world. You'll learn to apply design thinking principles to create PMO services people actually want to use, not just services they're forced to comply with. Through our detailed case study, you'll see how understanding the day-to-day challenges of project managers transforms abstract PMO concepts into practical, valuable support systems. We'll also tackle the human side of change, using Kotter's model to help you guide organizations through transformation with minimal resistance. You'll leave this module knowing how to build coalitions of supporters and create early wins that generate momentum for your PMO initiatives.

Sub-Topics 

• Applying Design Thinking in PMO      Service Design
• A Case Study on Utilizing      personas and empathy mapping to create project manager centric PMO      services.
• Applying Kotter’s Organizational      Change Management Model to PMO transformations, with emphasis on coalition      building and quick wins.

One size never fits all when it comes to effective training. This module equips you to adapt your approach for different cultural contexts, learning preferences, and cognitive styles. You'll explore Hofstede's cultural dimensions not as abstract theory, but as practical guidance for adjusting your teaching style across different organizational and national cultures. We'll examine how to recognize and respond to visual, auditory, and hands-on learners, ensuring everyone in your training room feels engaged. You'll also learn to assess your audience's existing knowledge and adjust your pace accordingly, preventing both boredom and overwhelm. These skills will help you connect with any group, anywhere – making you a truly versatile instructor.

Sub-Topics 

• Cultural Dimension Theory:      Implementing Hofstede’s framework to tailor content for diversified      cultures
• Learning Style Adaptation
• Cognitive Profiling

The most effective PMOs don't just deliver training – they create environments where learning happens naturally every day. In this module, you'll discover how to design bite-sized "learning bursts" that respect busy schedules while maximizing retention. We'll explore the art of building thriving Communities of Practice where peers support each other's growth through shared experiences. You'll learn to establish feedback systems that turn every project into a learning opportunity, continuously improving both individual and organizational capabilities. We'll also cover practical approaches to peer coaching that provide just-in-time support during critical transitions. These techniques will help you extend your impact far beyond the classroom.

Sub-Topics 

• Micro-learning Strategies and      "learning bursts"
• Developing a Successful Community      of Practice (CoP)
• Feedback Loop Engineering
• Designing Peer Coaching      Networks using "Buddy Systems" for real-time support during      capability transitions

Even the best PMO concepts fail without stakeholder support. This module focuses on creating the psychological safety needed for real organizational change. You'll learn to apply Amy Edmondson's research-backed principles to create environments where people feel comfortable experimenting, asking questions, and even failing occasionally. We'll explore the TRUST model – a practical framework for connecting emotionally with stakeholders, reframing resistance into collaboration, uncovering hidden concerns, demonstrating value through peer success stories, and building lasting alignment. These communication skills will dramatically increase your effectiveness in driving meaningful change across organizations.

Sub-Topics 

• Psychological Safety Frameworks      and Applying Amy Edmondson’s trust-building principles to overcome      stakeholder resistance.
• The TRUST Model

The journey of an Agile PMO instructor can be demanding. This final module focuses on sustaining your effectiveness while avoiding burnout. You'll learn practical stress-resilience techniques, including the fascinating "Salvador Dalí Method" of creative micro-breaks that refresh your mind without disrupting your day. We'll explore Carol Dweck's growth mindset approach, giving you tools to reframe challenges as opportunities rather than threats. You'll also discover how to create psychologically safe environments where innovation thrives because people aren't afraid of judgment or blame. These practices will help you maintain your passion and effectiveness as an instructor while modeling healthy work patterns for your learners.

Sub-Topics 

• Stress-Resilience Techniques and      Mindfulness practices including the "Salvador Dalí Method"      (creative micro-breaks), .
• Growth Mindset Cultivation and      how to reframe setbacks using Carol Dweck’s cognitive restructuring      exercises.
• Psychological Safety Protocols      and setting up a blame free environment